|About Us This web site is owned and operated by Catcams N.V. who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Autolei 145-151 Wommelgem Belgium B-2160
Phone: 0800 0465488
Email: webenquiry [at] catcams [dot] co [dot] uk
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling We ship using UPS 3 day service.
|Delivery Schedule Although we aim to keep stock of all parts, sometimes there are manufacturing delays. Manufacture of steel billet camshafts takes 2 weeks due to the heat treatment process.
If we are unable for some reason to deliver in this timescale we will contact you
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
|Tax Charges For orders made from the UK or the European Union, 21% VAT is added. All other orders are VAT free.
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
|Guarantee We guarantee your satisfaction. Should you have a problem with any of our products please contact us as soon as possible so we can rectify any issues.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 0465488 (International +44 0800 0465488) or fax us on or write to us at Autolei 145-151 Wommelgem Belgium B-2160 United Kingdom
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy WARNING and DISCLAIMER
CATCAMS N.V. is a supplier of competition engine components. These products MUST ALWAYS be handled by qualified, skilled and professional engine builders. The engine builder should always verify if the fysically received engine parts do correspond with their data sheet to fit the specific application. If this is not the case, the parts can be exchanged under strict conditions. If required, the engine builder should be capable of doing all necessary machining to the engine to allow proper fitting, functioning and performance of the competition engine components.
CATCAMS N.V. does most intensive efforts to get the best and most reliable information on their website. If however, due to whatever reason, data would be incorrect, unclear or misunderstood, CATCAMS N.V. will NEVER be responsible for any involved cost. CATCAMS N.V. will also try to keep the website up to date, which could eventually result in changes of data due to corrections or new product developments.
CATCAMS N.V. will NEVER be responsible for ANY illegal use of their products. CATCAMS products are designed, developed and intented for competition use only.